Refund policy
Last updated: August 14, 2026
We want you to love your gear. If something isn't right, we'll happily exchange or refund your item within 30 days of your purchase date, provided the item and its packaging are in their original, unused condition. Please read the full terms below.
Return Window & Condition
- Returns and exchanges must be requested within 30 days of your purchase date.
- Items must be returned in their original condition — unworn, unwashed, and unused — with all tags and original packaging intact.
- Items that arrive back to us used, damaged, or altered may be refused or subject to a reduced refund.
Items That Cannot Be Returned
- Free, promotional, or discounted items.
- Gift cards.
- Items marked "Final Sale" at the time of purchase.
Free Return Shipping
We provide complimentary return shipping on all eligible returns and exchanges. Your prepaid return label is issued through our return portal when you start a return.
Restocking Fee
A $7.50 restocking fee applies to refund requests only and is deducted from your refund. Exchanges are not charged a restocking fee.
Refunds
- Once your return package is delivered back to us, please allow 3–5 business days for your refund to be processed.
- Refunds are issued to your original payment method, less the $7.50 restocking fee. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
- Original shipping charges are non-refundable, as those charges have already been paid to the shipping carrier.
Store Credit Option
Prefer store credit? You may choose to receive your refund as a digital gift card, typically issued within 1–3 business days. Store credit excludes original shipping costs. Gift cards do not expire and can be used on any future order.
Exchanges
We offer free exchanges, but only for a different size of the same item. Stock availability is not guaranteed, so please return your item promptly to give us the best chance of fulfilling your requested size. If your size is unavailable, we'll help you arrange a refund or store credit instead.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us at support@boldaviator.com within 30 days of delivery with your order number and a photo. We'll make it right at no cost to you.
How to Start a Return
- Visit our return portal: boldaviator.returnscenter.com.
- Enter your order number and email to begin.
- Select the item(s) and choose refund, store credit, or a size exchange.
- Print your prepaid return label and drop off the package.
All returns must go through our official return portal. Bold Aviator does not accept any responsibility for products or orders returned outside of our return portal, and such items may not be eligible for a refund or exchange.
Questions?
Email us at support@boldaviator.com and our team will be glad to help.